Refund policy
REFUND POLICY
All products sold on www.wieseknit.com are digital knitting patterns delivered as downloadable PDF files.
Due to the nature of digital products, delivery begins immediately after payment has been completed.
By completing a purchase, the customer expressly agrees to immediate delivery of the digital content and acknowledges that the statutory right of withdrawal is waived once delivery has begun.
As a result, purchases of digital knitting patterns cannot be cancelled, returned, exchanged, or refunded after delivery.
Exceptions
Refunds may be considered in the following situations:
• The purchased file cannot be downloaded or accessed.
• The file is defective or corrupted.
• The product materially differs from the description provided on the webshop.
Should any of the above situations occur, customers are encouraged to contact w i e s e k n i t at:
Each request will be reviewed individually, and an appropriate solution, replacement, or refund may be offered where applicable.
Duplicate Purchases
If a customer accidentally purchases the same pattern more than once, please contact w i e s e k n i t as soon as possible. Duplicate purchases may be refunded at our discretion.
Contact
For questions regarding this Refund Policy, please contact:
REFUNDERINGSPOLITIK
Da alle produkter på www.wieseknit.com leveres som digitale downloads, gælder der særlige regler.
Når kunden gennemfører købet, giver kunden samtykke til øjeblikkelig levering af det digitale indhold og accepterer samtidig, at den lovbestemte fortrydelsesret bortfalder.
Køb af digitale opskrifter kan derfor som udgangspunkt ikke annulleres eller refunderes efter levering.
Hvis der opstår tekniske problemer med download eller adgang til produktet, bedes kunden kontakte wieseknit@gmail.com.
Hvis produktet er fejlbehæftet eller ikke svarer til beskrivelsen, vil w i e s e k n i t efter konkret vurdering tilbyde en løsning, ombytning eller refundering.